Plant water needs and our guarantee.

Our recommended planting and watering directions are to water deeply each week. To not follow this recommendation, especially during near and emergency drought conditions, voids our guarantee. Remember, plants are living organisms and should be treated as pets would…they need water and food in a timely manner, and will not survive without it. You will need to continue this watering schedule through the current growing season and into the next year if we have a dry spring or drought conditions.

If you have an irrigation system, check your plants to make sure they are getting enough water. That means getting down there and poking around in the soil. Place a straight-sided container or rain gauge in your planting beds to measure the irrigation. Also, adjust your irrigation if plants are getting too much water.

We Guarantee…

  1. Two year plant replacement: Most outdoor trees and shrubs purchased from O’Donal’s Nursery have a 2 year guarantee. Because we sell plants to three different hardiness zones, (each garden has its own microclimate), we are unable to guarantee the winter survivability of the some plants with a hardiness of Zone 5 and 6.
  2. Some tender woody plants (designated by a bright red label) are not guaranteed. Perennials are not guaranteed.
  3. We offer excellent advice on planting and maintaining your plants. Obvious failure to follow these guidelines will void the guarantee.
  4. No replacement will be given if the plant failure is due to owner neglect, inadequate maintenance, severe weather (such as high winds, drought, ice storms, etc.), pet or insect damage, vandalism, or deer damage; in other words, factors we cannot control.
  5. If at any time your plants do not look healthy, bring a sample into the Garden Center as soon as possible for analysis.
  6. Although a sample is preferable, you may send us a jpeg image to our email (info@odonals.com) with a description. This is the first step in a diagnosis.
  7. If a guaranteed plant does not survive and is still under warranty, bring back the dead plant and the sales receipt and we will replace your plant with a new one of equal value, a or store credit. We do not replant replacement plants. All replacements are one time only and the replacement plants will carry no warranty. Sorry, no cash refunds.
  8. Plants sold at discount or on sale may not be eligible for replacement: Please ask.

Returns (Plants and/or Store Items)

Because of the perishable nature of plants, we will accept the return of a plant within 10 days, with your receipt, for an exchange. The plant must be in its original condition, not been planted, and kept watered on a daily basis until the return is made.

If returning non-perishable items, you must bring back the item in an unused condition with your receipt, within 30 days.  Houseplants and annuals are non-returnable.